Certified Logistics Associate (CLA) Practice Test 2026 - Free CLA Practice Questions and Study Aid.

The term that refers to the retrieval of items to fulfill customer orders is order picking. This process involves selecting items from inventory based on customer orders, ensuring that the correct products are gathered and prepared for delivery. Order picking is a crucial component in the supply chain, as it directly impacts order accuracy and customer satisfaction. Efficient order picking processes can lead to faster fulfillment times and better inventory control.

In contrast, inventory management encompasses the overall oversight of ordering, storing, and using a company's inventory, which includes but is not limited to order picking. Load planning involves organizing and optimizing the loading of goods for transportation, focusing on maximizing space and weight limits in vehicles. Shipping coordination refers to the logistical efforts involved in arranging for the movement of goods to the customer, which includes tracking shipments, managing delivery schedules, and handling any shipping-related issues. Each of these processes plays a significant role in logistics but does not specifically pertain to the act of retrieving items for orders as order picking does.