Certified Logistics Associate (CLA) Practice Test 2026 - Free CLA Practice Questions and Study Aid.

Last-mile delivery is a crucial part of the supply chain as it refers to the final step of the delivery process, where goods are transported from a distribution center to the end consumer. This aspect of logistics is specifically focused on how quickly and efficiently products can reach customers, which directly affects customer satisfaction and the overall performance of a logistics operation.

In particular, last-mile delivery impacts the speed of delivery; fast and efficient last-mile solutions can significantly enhance the customer experience. If a logistics service is able to provide timely deliveries, it often leads to higher customer loyalty and can set a company apart from its competitors. Efficiency also plays a role here, as optimizing routes and methods for last-mile delivery can reduce delays and improve service levels.

While other aspects like storage, management of transportation costs, and shipment scheduling are certainly important in the broader logistics framework, they do not address the specific challenges and opportunities presented by last-mile delivery. Thus, choice B captures the essential impact of last-mile delivery on logistics.